Hi, I am Lucy

Lucy Durand

Senior UX Researcher, AI Services

I am an AI Researcher with over eight years in the field of user experience research. I specialize in evaluating and optimizing complex products, both hardware and software. I bring a balanced approach to research, combining quantitative rigor with rich qualitative insight to surface actionable opportunities and shape product strategy. I aim to make research visible and collaborative—inviting cross-functional partners into the process to uncover how the right questions can transform friction-filled experiences into intuitive, future-ready tools.

Skills

Experiences

1
Senior UX Researcher; AI Services
Alteryx

October 2021 - Present, Irvine, CA [Remote in Portland, OR]

Software company whose products are used for data science and analytics.

Responsibilities:
  • Executed foundational research to understand how advanced technical users approach problem-solving, collaboration, and AI tool adoption. Led a strategic study series to uncover how embedded AI features affect user performance across key tasks. Captured evolving perceptions of AI with a special focus on data security concerns. Managed niche user panels, internal and external, in Qualtrics and User Interviews to facilitate on-demand study recruitment. Facilitated the democratization and delegation of research and operations responsibilities to enhance collaboration and productivity within the Voice of the Customer Team. Acting AI Champion uncovering innovative approaches to improving employee efficiency with intelligent tools and integrations.

UX Researcher
UserZoom

Februray 2019 - October 2021, San Jose, CA

User Experience Reseacher Software company

Responsibilities:
  • Design and complete moderated and unmoderated studies for various browser or app-based clients (common industries include retail, banking, gaming, healthcare, IT and academia) with a specialization in WCAG compliant accessibility. Developed an internal remote platform for user interviews with populations of users with disabilities.
2

3
User Research Assistant IV
Google

June 2017 - Februray 2019, Moutain View, CA

Advanced Tech and Projects Division

Responsibilities:
  • Design and moderate studies; travel to conduct in-person focus groups, establish foundational personas for potential users; run data collection efforts for AI model training as well as for AR hardware/software consumers. Special projects included Jacquard (Google x Levis), Soli (Google Pixel).

Education

M.S. Engineering Psychology
B.A. Cognitive Psychology

Projects

Alteryx Copilot
Alteryx Copilot
Creator 2023 - Present

Since 2023, I’ve led end-to-end UX research for Alteryx Copilot. My work has spanned usability benchmarking using traditional and custom metrics, pricing and packaging research with enterprise buyers, and a retroactive analysis of commonly posted user questions to identify high-priority support topics and inform AI response design. I’ve supported the product through all phases, past, present, and future —identifying adoption barriers, optimizing usability, and continuously guiding strategy through targeted research at every turn.

Details
Mapping the Data Scientist Journey
Mapping the Data Scientist Journey
Creator 2025

I led a research effort focused on deeply understanding the evolving AI expectations of data scientists. Through in-depth interviews, co-design activities, and collaborative journey mapping, I synthesized cross-industry insights that surfaced unmet needs and high-friction moments. The findings directly shaped product and positioning strategy, identifying opportunities for more intelligent tooling, AI support, and better alignment with technical users’ real-world challenges.

Project Soli
Project Soli
Creator 2017-2019

The Soli chip is a miniature radar sensor developed by Google. It was first introduced to consumers in the Pixel 4 and Pixel 4 XL smartphones. Soli emits electromagnetic waves and analyzes how they bounce back off your hand. Using machine learning models, the chip interprets this motion data as specific gestures.Utilizing a delicate hardware prototype in real-world user tests, I conducted research to shape a novel interaction paradigm grounded in human behavior—demonstrating an augmented reality user experience that feels intuitive and magical.

Details
Project Jacquard
Project Jacquard
Creator 2017-2019

Project Jacquard is a gesture-based textile platform developed by Google. Using touch-sensitive technology into fabric, it brings interactivity into everyday objects—like the ever-popular Levi’s jean jacket—without adding screens or buttons.Research efforts include diary studies with beta testers to evaluate real-world use of ambient, gesture-based interactions on clothing. Conducted foundational research (in-person focus groups along with 1:1 interviews with card sorting activity) with luxury consumers and retailers to guide the product’s positioning at the intersection of fashion and tech.

Details
Bringing AI to UX
Bringing AI to UX
Creator Internal

As the AI champion for the UX research team, I lead efforts to integrate AI tools that boost efficiency and innovation. I created a custom peer review assistant—Research Review Buddy—to support researchers in planning and analysis. I’m continuously vetting AI-moderated research vendors, evaluating tools for GDPR and SOC 2 compliance, and exploring real-world use cases through hands-on demos to assess participant reaction to non-human moderators.

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